A very happy new year to everyone reading this. Whilst we still hope that 2021 will bring brighter and better times, sadly we find ourselves under national lockdown again. As was the case with the lockdown in November 2020, the government has confirmed that the property market will remain open and that we can continue to go about our business whilst taking strict precautions.
Property viewings are allowed, as long as we have the permission of the incumbent tenant and they are not isolating. We are taking careful precautions when visiting any property; all parties present are required to wear face coverings and gloves, and any surfaces touched are wiped down before we leave. We will also continue to use our very successful virtual viewings for all enquiries, in order to keep physical viewings to an absolute minimum.
Home moves are permitted, so any tenants due to move in or out of a property in the coming weeks can still do so, unless they have been told to isolate. We are required to comply with strict safety guidelines, and the measures we have implemented go beyond what is asked of us; all moves during the lockdown will be completely contactless so tenants will not need to meet with anyone from Reside in person.
Contractors are allowed to carry out repairs during the lockdown, as long as they observe safety guidelines. We are asking tenants to report routine maintenance issues to us, as long as they are comfortable with having an engineer visit their property, so that we can arrange repairs where possible rather than build up a backlog of issues to be addressed after lockdown.
Our office will stay open. Although we are heading into a national lockdown, we will still be here should you need us. Our office will be staffed during our standard opening hours, but you should telephone, email or arrange a Zoom meeting should you need to speak with us. Please do not visit our office in person during the lockdown, unless it is essential to do so.
Whilst we are still permitted to carry out the vast majority of our work, we must take extra safety precautions, all of which have been carefully planned to reduce risk to all parties. We are very fortunate to be able to continue our work, and we take our duty of care to ourselves, our clients and each other very seriously.